Refund policy

It doesn't connect

If your eSIM will not connect to a mobile network in mainland China, email [email protected] from the address you used at checkout. We'll help you fix it. If we can't, we refund the full price.

To help us sort it out quickly, include your phone model and a screenshot of the eSIM's settings screen.

You changed your plans

An eSIM that has not been installed can be refunded in full within 30 days of purchase. Once an eSIM has been installed it cannot be reissued, so it is only refundable under the connection guarantee above.

What isn't covered

Phones that are carrier-locked or do not support eSIM, data that has already been used, plans whose validity has ended, and slow speeds caused by local network congestion.

How refunds are paid

Refunds are issued through Paddle, our payment provider, and go back to the original payment method, normally within 5–10 business days depending on your bank.